The Wonder Phone's battery is user-removable, which means replacement is straightforward. Whether your phone is within its 1-year warranty or past it, there is a clear path to getting a new battery.
Signs You May Need a New Battery
- The phone restarts randomly or unexpectedly — this is a common sign of a failing battery.
- The battery drains significantly faster than it used to.
- The phone no longer holds a charge.
Within the 1-Year Warranty — Free Replacement
If your phone is within its 1-year warranty, a battery problem qualifies as a hardware issue. Wonder will repair or replace the phone at no charge.
To start a claim, contact Wonder support and include:
- Your name
- Your email address
- Your phone's serial number
- A clear description of the problem
Wonder is flexible about proof of purchase — if you are unsure exactly when you bought your phone, reach out anyway.
Repair options:
- Walk-in at 252 Old Nyack Turnpike, Monsey, NY — repairs can often be handled on the spot.
- Mail-in — Wonder will send a prepaid shipping label; you mail the phone in and it is returned after repair.
After the Warranty Period — $25.99
Once the 1-year warranty has expired, a replacement battery costs $25.99. It is the same 2850 mAh battery that ships with every new Wonder Phone and is compatible with all models — the L'Maaseh-approved Wonder Phone and the Wonder Star alike.
The battery is user-removable, so you can replace it yourself without sending the phone in. Purchase it directly at wondersimple.com.
Monsey Office Hours
If you prefer to visit in person:
- Sun: 12pm–6pm
- Mon–Thu: 10am–6pm
- Fri–Sat: Closed
Get Help
- Email: [email protected]
- Call or text: 845-200-2323
- Walk in: 252 Old Nyack Turnpike, Monsey, NY