Wonder support is available by phone, text, email, and walk-in. The team typically replies within one business day.
Call or Text
845-200-2323
You can call or text this number during office hours. SMS is supported.
Email is a good option for non-urgent questions, warranty claims, return requests, or anything that benefits from a written record. Include your name, phone number, and a clear description of your question or issue to avoid back-and-forth.
Walk-In — Monsey Office
252 Old Nyack Turnpike, Monsey, NY
Walk-in visits are welcome for support, repairs, and returns. No appointment is needed.
Hours:
- Sunday: 12pm–6pm
- Monday–Thursday: 10am–6pm
- Friday–Saturday: Closed
Reporting a Bug or Suggestion
If you want to report a software issue or suggest a feature, the Feedback app — pre-installed on every Wonder Phone — sends your report directly to the development team. Note that the Feedback app is not a customer support channel and does not generate a personal reply. For any issue that needs a direct response, use one of the contact methods above.
What to Have Ready
For faster service — especially for warranty or repair requests — have the following on hand:
- Your name and email address
- Your phone's serial number
- A clear description of the issue
Authorized Dealers
If you are not near Monsey, authorized dealers in Boro Park, Williamsburg, Monroe, Lakewood, and Montreal can also assist. See the full dealer list in the repair locations article.